The product makes a strange noise or emits a strange odor. Always unplug the plug from the outlet. I understand To offer the best possible service, this website uses cookies. When the wand does not extend or retract and you can hear the motor working it is likely due to the gear falling off of the motor or stripped gear. The rear spray is designed to clean the rear intimate area. Close the water shutoff valve to stop water supply. I cleaned the filter and checked that water is flowing to the washlet tank. Using a water-cleansing system that leaves you fresh and rejuvenated, the WASHLET utilizes a warm-water nozzle that you control in either the pulsating or oscillating mode. After cleaning, a simple and soothing hands-free drying system is employed, adjustable in temperature. I have tried all the automatic cleaning options, wand will not retract, all other functionality seems to be fine. The interchangeable toilet seat cover is designed to fit your toilet for unparalleled comfort and hygiene. I have tried all the automatic cleaning options, wand will not retract, all other functionality seems to be fine. The product emits smoke. Our Toto washlet Sw824 has been working fine for many years - then a few days ago, water stopped spraying from the wand (regardless of whether "front" or "rear" was selected). Washlet As TOTO’s signature product, the WASHLET is a personal cleansing system that has changed the way people use the bathroom. The wand jet moves in and out for especially thorough cleansing over larger areas – … The product is cracked or broken. Possible malfunctions: Water is leaking from a pipe or the main unit. More information in our Privacy Policy! Find out whether a Toto washlet bidet toilet seat is right for you, and which ones are best, in our 2020 reviews and buyer's guide. In this circumstance you will not be able to fix it on your own. A range of TOTO WASHLET series has its range of integrated, automatic, sensor-activated functions, including the self-opening and -closing toilet lid, the deodorizer, dryer and heated seat functions. I have a toto washlet 350s toilet, and the wand is stuck. The Toto Washlet has very little user repairable items. The oscillating comfort spray can be activated in addition to the other spray types. WASHLET are a highly advanced system in hygiene and comfort. Oscillating comfort spray. I have a toto washlet 350s toilet, and the wand is stuck. Washlet Wand When you press the “cleanse” button, a wand, about the size and shape of a fat pencil (that was previously hidden under the seat) automatically extends, washes itself, and then sprays a carefully aimed aerated stream of water for a few seconds, or until you touch the “stop” button. But that’s not going to be enough to redeem the mistakes that made us averse to this bidet. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. It features pleasant, yet strong water pressure to target this specific area. 5 WARNING Do not use the Washlet if a malfunction occurs. ... You also get dual-action spray with a self-cleaning wand that reduces your maintenance time. I would offer a better alternative. You have to try It to believe it. By using our site you agree to using cookies. Oscillating comfort spray can be activated in addition to the other spray types pleasant, yet water! ’ s signature product, the washlet tank automatic cleaning options, wand will not retract, other! Adjustable in temperature seems to be enough to redeem the mistakes that us. Soothing hands-free drying system is employed, adjustable in temperature in hygiene comfort... A highly advanced system in hygiene and comfort comfort and hygiene product makes a strange noise or a... 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