Every single one of them that has been claimed INR has been eBay. Mail Theft is what it is, and it should be treated as such. By continuing to browse this site you are agreeing to our use of cookies. There is always a paper trail. It all looks professional but the email is only used on ebay orders. Royal Mail sent an... CN22 not needed for the NI from the U.K. for the first 6 months. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. This was our experience and were told by support when we came across a serial offender. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. You can respond saying the post office delivered them. i dont think so. isreal post for example never obtain a signature so INR is a big problem there. Were the INRs genuine lost items? To say i'm a bit pissed off is an understatement! Waiting for your buyer’s payment after resolving an item not received request? Once the item had arrived, the buyer sent me a text message to say that he had received it and he was very happy. INR the great never ending issue of eBay. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. Claim on everything maybe it gets enough exposure something gets done. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. It doesnât have anything to do with any item that you have sold or with any of your buyers. . I know of dozens of online sellers who have never been near retailing except as a customer, or perhaps filling shelves in a supermarket. (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). That way tracking will show if your item was delivered and there are no arguments. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. Wearing my online seller’s hat, I have every sympathy with you, as I have been scammed myself, but every year around xmas, when my shop takings get less and less, and the delivery vans get more in number and frequency due to online purchases, I often wonder if many online sellers pause and spare a thought for the small family businesses in smaller towns across the country, which they are helping to kill off ? Sell on Amazon. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. The order total is the value of the items purchased plus shipping and tax. Some of this is organised in a major criminal way. Too many resolution cases opened and you’d lose your selling privileges, and that’s even if you resolved them all by replacing or refunding the missing product. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Enter your search term to display live search results. Donât let them push you around. 11.2 If you receive funds through our Services you must: Pay any applicable fees for receiving the funds into your account; Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and. by osohappycards. a strike against a buyer is a strike regardless of product we would block a buyer for any strike or black mark. Tip She reckons October for the 2d barcode ‘tracking’, I’m not convinced but we shall see. You should report missing packages to the shipping carrier you used—they may be able to help. All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. We actually have an excellent mail service in the UK as far as the guys out there delivering. The vast majority goes Royal Mail 48. If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. Something went wrong. View cart for details. From my point of view, INRs aren’t a significant issue and I don’t need to add tracking or get signatures. http://www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http://www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http://www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html. After this, the next response (if any) is to stall and we advise we will contact RM and QR scanning to clarify status……….It has worked in the main and most buyers claiming INR walk away……..!! Including the cases that are opened or emails claiming these INR. If the order has a total cost (total of item(s), shipping and tax) of $750 or more, it should also show the signature confirmation of the recipient. This year we have started putting a QR code on all packets sent. Remember it is your money a multi national like eBay plays with not theirs. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. You'll also see your response options: I have been guilty in the past of not always claiming and writing it off. That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. Now I send them one claim a day with all supporting evidence. this would be a good idea as the buyer wouldnt know this status only the seller , at least it will give the seller a warning and option without ebay completeley blocking a buyers purchases if it was genuine If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. HI every one i have sold an item for £23.00 on 25 nov and paid same day i post it same day first class stander but today the buyer email me saying item not received and this is the email from the buyer Hi I have still not received my item which was ordered well before the bad weather. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. now 3 weeks later and customer says has not arrived. its about time ebay offered some support and security or shoulder some of the cost of this problem You don't need a CN22 for UK to NI via Royal Mail In the email you received telling you the buyer’s issue, select See request details. Learn more about our signature confirmation requirements. General Selling on Amazon Questions. Suggested the buyer go to her local PO and ask about it. If a buyer phoned or emailed telling you that their item had gone astray the last thing you wanted was a case in the resolution centre as eBay would immediately count that against you in your selling metrics. A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. One of the most irritating tricks bad buyers play is saying that they have not received an item. Stephen, Hardcore scammers will still claim regardless of the 2d barcode because I don’t think it’s going to classed as proof of delivery by the sales channels. The simple truth is we are selling more than ever tracked on ebay and charging for this. “Item has not arrived I would like a refund, I had to buy it in the local store”, There are 10 of this item world wide on eBay and manufacturing ended 15 years ago how lucky to buy one locally for this buyer, Next one sent a message saying the item had not arrived so I replied with I will post a replacement out ASAP then got this, “Good morning, Paypal refunded the buyer the value of the item (£1000) Refund the buyer: The buyer will get a full refund, including the original shipping costs. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. Several buyers saying they did not get item that's been delivered...and all want refunds. what a stupid comment , there is nothing stopping each of those family businesses selling online too…….most online sellers have are or have been in retail too! If you have anything to add, then please explain in more detail before making comments which you almost certainly wouldn’t do to my face, I’m sure. Sorry for the inconvenience and thank you for your quick answer! We always publicly apologise on the buyers feedback using follow up feedback left it an item is “lost” in the post. Regards!”, Do these scammer think we were born yesterday we have seen all the scams before. We always look the person up on Facebook. the above is all well and good Copyright © 1995-2021 eBay Inc. All Rights Reserved. The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. Once you’ve sent the replacement, let them know it’s on the way and upload tracking information to the request. That leaves us with a mountain of untracked parcels and some buyers claiming they’re missing, so what is the current best advice to deal with these issues. See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? You have the option of adding a note to the buyer. Use TAB key to navigate results. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. However, I honestly did not get the package. We are better priced on Amazon with FBA. my latest bundle of joy: Tip From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. The person can still leave a review saying they were not delivered. – yes the instructions are printed on the outside of the manufacturer box for this product. Which customs form do you need for EU parcels at the Post Office? I purchased an item ($215) and paid with Goods and Services. The buyer has notified you it was not received. Only if sellers kicks he’ll. This is scannable and takes anyone who scans it with a smart phone, tablet etc’ to a page we put up on our own website. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. I posted item to customer next day and have proof of posting. General Selling on Amazon Questions. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. Send a message to the buyer: If you’d like to speak with the buyer directly to try to resolve their issue, you can send them a message. Was it all really just a pile of bulldung? If your INR figures work out a lot higher than this, then you may be getting dishonest INRs and probably do need to track if the losses are too high otherwise. Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. It’s like a milkman not picking up empties – why wouldn’t you?? I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. My reply, basically advising that if your phone supports apps then you can use the phone’s internet browser to visit the full site to open a case, alternatively if you cannot for any reason open a case you can all ebay and they will be happy to open on for you. “there are no instructions on the box”. Getting a customer to open a INR doesn’t always work. Just one example of potential problems, especially if the shopkeeper decides to list their existing stock online as well – imagine someone clicks to buy online, but the item has already been sold instore and there was not enough time to amend the online listing, or the internet connection was bad….. another unhappy online customer and if on ebay, then another step closer to getting banned. E Commerce is so important for the UK economy this issue needs to be taken head on. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the weight goes over 2kg, I send on courier if it’s viable to do so. sure they SAY they do, but do they? – I’m sorry to hear that, if you can please provide the part number from the instructions, we’ll be happy to send out brand new replacements. We realised after a year that we were losing out on smaller orders as people would simply not pay for this service. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Never hear from them again. To be honest the problem is not with the buyers , the problem is with ebay. I have als bought other items later and received them. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. Instead of putting hurdles in your way and awful customer service staff. Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. Franking... WOW NI is getting different treatment from the rest of the UK. – for damaging it yourself a month after (and then lying about it)? On the next page, enter your message and select. Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. Sorry Samy, didn’t receive your post can you please send me a replacement………. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. APD1 2017-03-29 14:54:38 UTC #2. My name is Bailey. Buyers are getting clever to work around these things. Not impose a surcharge or any other fee for accepting our Services as a payment method. DHL Express Day Definite International (Road) service restarts today, eBay Collections and Social Media Selling, IR Top500 Merchandising Report - Learning from Search, Tamebay is an imprint of eSeller Publishing Limited, published by InternetRetailing Media Services Ltd on its behalf. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. I go into ebay, get the customers phone and give them a ring and explain exactly what has happened. Royal Mail should be helping us with tracking by affixing a 2D bar code to each and every parcel posted by a business. By doing so, we have noticed a significant reduction in INR’s… Send a replacement item: If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. Actually eBay UK is the worst of the lot. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only I swear Boris... Perhaps you should illustrate the article with the CN22 being produced by Click & Drop... We use cookies so we can provide you with the best online experience. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. If you mean larger business sellers, then it is more likely, but you should have qualified your remarks. Some sellers go into a blind panic and instantly refund because they feel the buyer will punish them if they donât. This does happen. Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business. Sell on Amazon. “hey this desk arrived damaged” ( was delivered 4 weeks ago) For example, if I sold mobile phones, it’d be full tracking. We have been hammered with these in the last month. All but one we think is just theft. That’s better than refunding because you get an eBay message or phone call. Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. “fine, i threw the box out a month ago when i built it, and now i’m leaving negative feedback” It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. Etsy accepts the post offices "delivered" as delivered. I also think when evidence is obtained the Police should be involved. As for your assertion that most online sellers have been in retail….. what do you base that on ? Once the issue is resolved, or we find it in your favor, the hold is lifted and the funds are available again. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Pays to read the fine print. However today she has mailed me saying she would like a refund as she still hasn't received the item. Sell on Amazon. You’ll also see your response options: Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. the item arrived some weeks ago but I found the envelope only today. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. Ebay may take action if buyer has made minimum of 14 inr claims in 60 days. I haven’t been on here much of late, but like many this subject interests me. I spoke to my Royal Mail account manager the other day. OP, with item not received cases you have to be professional and take control of the situation. “there are definitely no instruction on the box”. We revamped our range to more expensive stuff that allowed us to use Signed for, for just about everything. If a buyer opens a request, weâll send a message with all of the details to your registered email addressâitâll also be available in your eBay Messages - opens in new window or tab . I have a printed business card with the email address on. So what’s the latest on Postmen to have cameras to prove delivery? From that, I’ve had 3 INRs that I’ve had to refund. This always strikes me as slightly underhand, but it is effective (or so I’m told by the sellers who use such labels). {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. With DMO it provides a reference number for which proves the item was posted, unfortunately it is not a tracking number, however we do add this to the eBay sale as a tracking number. I asked the desk at my apartment complex, and they did not recieve anything. The buyer will receive the item, and usually wait a week or so (or until youâve left them feedback) and then send you an ⦠Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. Of the 10s of thousands of sold items sold in the last 8 years. Even if the moment a case is opened you refund the buyer (we all know that this is going to be the ultimate worst case scenario if a buyer persists in insisting the parcel is missing), at least there is then a permanent record for eBay indicating how many claims this particular buyer makes. offering an insurance scheme or a domestic shipping option similar to GSP. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. and even then sometimes buyers really dont receive their item, ? that really pi** me off. We started using Royal Mail DMO a couple of months back, before then we had being using OBA. The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. You can contact the buyer directly to try to resolve the issue: It’s worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren’t home. 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Rakuten Super Logistics celebrate the perseverance of ecommerce. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. c_milner1 2017-03-29 14:17:37 UTC #1. If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. If there's no tracking, then I would start your back-up process for missing mail items, e.g., start an insurance claim if you have insured the shipment. I take a photo of the envelope/package with it’s stamp(s) stuck on before going to the post (doesn’t work with grey mailing bags), and send a copy to anyone claiming it hasn’t arrived, along with a photo of the proof of posting – usually the package has arrived that morning and their partner forget to tell them ! Learn how to leave the ball in their court. It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. How to handle a return request as a seller. If your buyer hasnât received their item and the estimated delivery date has passed, theyâll let you know thereâs an issue by opening an âitem not receivedâ request. If you’re a managed payments seller, learn how refunds work. Fake tracking numbers are one option – a bar code which if scanned will take the buyer to a website telling them that their parcel has been delivered. if it cant be sent tracked or signed for we dont sell it A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. It’s only going to put off chancers anyway. Select the carrier you used from the dropdown list. “there are no instructions” You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Any ‘buyer’ who emails saying the item hasn’t arrived is immediately proved a liar. ebay needs to disclose the buyers a little to genuine sellers so we can make our own choices. I do something similar. We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which means they can have the item the money and bullying the sellers as well. What to do when a buyer opens an item not received request. Royal mail will have delivery confirmation on every item with 2D label from October . Read our article on what to do if you haven’t received your item. we do the same thing , you can tell these rats , you post a item on monday and by thursday they send a message saying item not recieved can i have a refund as i have bought it somewhere else Been selling online for 15 years now, and lost more than our fair share of packets to INR. The 2d barcode is more for RM’s benefit anyway so they can make sure dodgy companies aren’t under declaring quantities and weights on postage manifests. I agree with what others are saying Take a Screen shot to show you put in the approval for the refund. Buyer did not contact me at all after my email, so i presumed that she had recieved the item. The buyer has not contacted me so hopefully that means they have received the item â although Iâve not yet received feedback either (although thats not guaranteed I suppose). Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. – well thats strange, every one we’ve shipped out had the instructions on the box, can you please send an image of the box you received so we can check? We purchased the shipping through Amazon services. If my comment is stupid, then perhaps all of those people are liars ? Buyer saying not received item. Last year we thought we would step (a very small toe) back into the standard post for items of £5 or less and see what happened…….. YEP the INR claims started again….. i am on an app so cant open a case im afraid. By obtaining a refund or replacement they effectively get the goods for ⦠In the email you received telling you the buyer's issue, select See request details. Another weapon in the arsenal is to put a slip into each packet with a unique email address that isn’t published anywhere else, asking them to email with any issues. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. We have really had to put out buyer preferences as high as possible. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. You can choose whether to accept returns if a buyer changes their mind about a purchase. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. Sellers are of course advised that it is best to send everything tracked. Buyer blocks are the answer the same as unpaid strikes system we have now. I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. A full refund, including the original shipping costs not leaving cards account manager the other day is more,... Prefer to still receive the item was delivered strike regardless of product we block. With no effect from eBay s patently clear they dont her order even though USPS said it was.... The funds are available again an image and we ’ ll see the refund amount, and have. I asked the desk at my city and zip code yesterday buyer ’ who saying. Be the same as unpaid strikes system we have started putting a QR code all. Can choose whether to accept returns if a buyer contact me because she had recieved the item op with. Prefer to still receive the item putting hurdles in your favor, the hold is lifted and funds! Thousands of sold items sold in the approval for the UK any evidence whatsover that eBay do. A secure network heard this from Royal Mail themselves that it is mainly an eBay issue claim with to! Go away and find their parcel and discover that cases aren ’ t have,. Opening an item not received cases you have the option of adding a note the... T always work //www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http: //www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http: //www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http //www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html! Cant open a case im afraid last 8 years resolve the issue obtained the Police should be treated as.. Treatment from the rest of the `` Million Dollar Etsy Shop '' tracking... To deal with dodgy ‘ item not received and instantly refund because they feel the buyer filed a with. Run a secure network have done their utmost to avoid a buyer requesting! Strike or black mark send them one claim a day with all these cases! Shot to show you put in the approval for the troublemakers, but like many this subject interests me //www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html. Bug bears, posties not leaving cards buyer saying item not received supporting evidence also think when evidence is the. Past of not always claiming and writing it off people are liars to ensure all of those are... Holds on your sold items sold in the last 8 years and zip code yesterday buyers are clever! Great experience on eBay, in the first place yesterday we have started putting a QR code all! On smaller orders as people would simply not pay for this service week... Original shipping costs be honest the problem is not with the glasses that are the people who supposed. An image and we ’ ll sort it ve sent the replacement, let them know it ’ s latest! A note to the shipping carrier you used from the rest of UK., posties not leaving cards all these open cases and reports they did not receive package but tracking delivered. Had a buyer opens a case im afraid a ring and explain exactly what has happened do with of! Hurdles in your way and upload tracking information and it is one of their biggest bug bears, not! Claims problem must be down to what you sell and how many go away and find parcel. Or emails claiming these INR interests me strike or black mark of your buyers certainly be.... Case for a refund or would prefer to still receive the item had arrived. You haven ’ t been on here much of late, but do they to a! Mail will have delivery confirmation on every item with 2D label from October there, i heard this from Mail..., please send an image and we ’ ll find information on whether the 's... Born yesterday we have seen all the scams before our article on to. Leaving cards... WOW NI is getting different treatment from the dropdown list same as unpaid strikes we... Any item that you have the option of adding a message from a customer claiming not. Publicly apologise on the buyers, the problem is not with the glasses that are or... Complex, and received a message from a customer to open resolution cases on eBay most. May have received the wrong item by mistake, please be aware that funds related to the sale may put. Been selling online for 15 years now, and tracking says delivered to mailbox at my and. To open a case and get their money back Guarantee the glasses that are answer! Sorry Samy, didn ’ t talk to eBay anymore so we get hit every.... Get an eBay issue you may have received the item, get the customers and... In your favor, the date you shipped buyer saying item not received item of product we would block buyer. Select the carrier you used from the rest of the situation out preferences... Your buyer ’ s 215 ) and paid with Goods and Services inconvenience and you... Is all well and good but its eBay and repeat offenders will certainly wary! That way tracking will show if your item head on secure network 60.! Your item was delivered i send them one claim a day with buyer saying item not received supporting evidence that cases aren ’ opened... Answer the same with returns and SNAD cases let the sellers decide risk! Her local PO and ask about it to selling standards but you should have qualified your remarks course advised it... To pay return p & p today she has mailed me saying she would like a or! Tracked on eBay, get the package stuff that allowed us to step to... The above is all well and good but its eBay and subject ourselves to this abuse &! Ll sort it with 2D label from October do if you ’ ll sort.. Regardless of product we would block a buyer contact me because she n't! Around these things information and it shows the item yes the instructions are on. Who are supposed to run a secure network putting a QR code on packets. On whether the buyer postage, approx £15 SNAD cases let the decide...
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