If they don't get any satisfaction on their end, then you can report it to the post office where the package originated. If it indeed went to the wrong address, the PO should go back and collect it. 1. This was before I understood about insurance and did not insure it. The Australia Post site says it was delivered on January 8 and 10:14am. Buyer claims item not received, tracking shows delivered. I’m so sick of it! I sure hate to see anyone else repeating it as if it holds water. I feel exactly the same. I sold a DVD on august 3rd. Interesting. I will also be calling them tomorrow. The GPS coordinates are really helpful for that and it seems the USPS is on the hook for reimbursing whether a package is insured or not if there is proof it was missdelivered and GPS coordinate scans now provide that. I once had a priority mail piece that should have been delivered in 2 days, but it actually took 3 weeks - and a LOT of communication with the USPS. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. I am so fed up with ebay. Is there something similar with those particular orders? I had an item not received case opened. How to Address an "Item Not Received" Claim. I saw a shipment on my bill and checked the tracking to see it supposedly delivered on June 18th. The postal carriers - regular or replacements - have ONE job. Buyer opens a case. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. Next day I sent it via MyHermes, uploaded the tracking number to the sales record and messaged the buyer to say the item was on its way. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Buyer opens a case. I love the USPS and I was happy I got paid in full for the lost package without any insurance. Ok let me clarify. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. I called the customer's P.O., spoke with the carrier and got the delivery details which I passed on to the customer. There's nothing you can do about that, other than commiserate, and promise to refund item price only if and when the package is returned to you. Someone else in her household may have bought and received it. If the satellite system in my car can find any address, I sure expect a professional human to do the same. Re: Item not received- tracking says delivered. However, in my case the neighbor says they don't have it. That will show where it was delivered, and should be the end of it if they are trying to pull a fast one. That is the stock excuse the PO uses frequently for not doing their job. Hey I'm dealing with the same stuff right now. /r/Ebay Thanks! It will only get worse, we have noticed a uptick lately. I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. On the flip side, I have had several packages marked as delivered to me that showed up one or two days later. No phone service makes matters even worse. This is happening AT LEAST once a week! Buyer escalates to claim Very briefly the story. Any ideas on how to handle this? They say "Tracking shows item delivered, but I don't have it, want a refund". It's happened to me occasionally as a seller, and also as a buyer Sometimes things just go MIA for a while. I’m not talking about a scam, but a legit screw up. Of course they didn’t, they never do… 'Nuff said. He then said he will open a claim and I received an automated message from Amazon about … The post office kept evading the GPS question for the longest time. Tracking however shows the item was delivered to the address provided. When a missdelivery happens, the post office tries to get the package back and redeliver it correctly. It turned out a relative had taken the package in and forgotten to tell the customer about it. By using our Services or clicking I agree, you agree to our use of cookies. rate when the normal carrier isn't on her route. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. Sold a video game, says delivered "left with individual". So I have to take an invoice to the post office. Item shows delivered. This does happen. That might stop a lot of the further steps, at least for the honest buyers. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views Customer claims they haven’t received. Buyer opened a case and is demanding a refund. Very frustrating! That’s not actually correct. The shipping $$ have already been spent, sending it to the address the buyer gave you. ), This thread has been locked by the moderators of r/Ebay. The PO has ONE job. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. Which is ridiculous! This buyer does more selling than buying from looking at their reviews. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. That's so strange you've had so many of those. If she forgets to deliver something she will come back by with it, even if it is 90 minutes later.). Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. I do about 30 orders per day plus work full time. Tracking is no longer in any way reliable. It's frustrating. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. https://imgur.com/a/f8ylr5g (here is a screenshot). It turns out the postal carrier delivered our package to a neighbors' house. The joys of e-commerce, just like every brick and mortar store you have to price in theft as part of doing business. Sometimes 2 inquiries will get a better response rate. The PO has ONE job. Order was shipped via Click and Drop, 5th December. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. EBay is complicit in ripping off their sellers. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. The postal carriers - regular or replacements - have ONE job. The post office informed him the item was delivered to the address. Let’s see if buyer blinks. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). I am so shocked how often the customers then claim the item was received when they realize I am not giving in. Ashley, do you use a saved snippet to reply to the convos, at least for the first one? Just try early or late in the day. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Yes, technically you would be out of luck in terms of a PayPal dispute. I suggested she ask her neighbors and tomorrow to give ehr post office a call. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. Items occasionally are lost. You never know. Require a signature. Why do you assume delivery was actually made, USPS tracking is notoriously inaccurate. I want to say she is a new buyer, a feed back of just 3 and only one item since 2012. I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. Nothing more to do at this point but wait. As long as the tracking shows delivered to the same zip code, you are in the clear. The tracking shows delivered today, but she did not get it. I'd honestly like to sue them for breach of contract. Buyer claims item not received, tracking proves delivery. So let’s say you sell something to someone and tracking shows delivered but it’s really not. It was delivered August 5th. most likely it is not worth your time. They should contact their local PO. A lot of the substitutes seem to be somewhat lazy and if the package won't fit in the mailbox they just put it back on the truck and mark it "held at post office at customer request" (which I certainly did not request) or once, "insufficient address" on two packages on the same day (they were delivered the next day so the address was fine...), instead of walking to the house. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. Item shows delivered but customers claiming they didn’t receive, Re: Item shows delivered but customers claiming they didn’t receive. They say "Tracking shows item delivered, but I don't have it, want a refund". Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. I really feel this could be a scam. @DevaOriginalJewelry "SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." Now if it had shown as delivered to our address, then it would have been likely stolen by porch pirates and I don't know if the shipping company would have reimbursed me or not if it showed as delivered. It's not letting me file an appeal online either. Help for sellers and buyers! I insure now. Yes, they should do it themselves, not you. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. Received a message from Amazon saying that the buyer will be filing an A to Z claim… Told the buyer that the tracking shows delivered and they will not be getting a refund. Buyer opens a case. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. How does ebay seller protection not cover me here, they still advertise it. didnt check with other housemates, someone else picked up. I conveyed this to buyer and eBay, but they still refunded the buyer. Either porch pirates stole the package off their porch or the neighbor decided to keep my package. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. Ebay sides with buyer. At this point, it's probably too late. I'm sure the carrier would not remember from 2 months ago. I sold a DVD on august 3rd. They finally admitted it was delivered to the wrong house. Post office error. Buyer error. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". What do I do here? If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. Order was shipped via Click and Drop, 5th December. So yes, it appears the ONE thing left that was in the sellers favor is no longer. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. @askebay on twitter ask them to check into this. If it's truly happening weekly, I'd change the way I ship. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. Press J to jump to the feed. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. The unofficial eBay subreddit. Any ideas? Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views Item was delivered a few days later. Nothing you can do. A customer ordered through my website. An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. Buyer escalates to claim Very briefly the story. Another possibility is 'porch pirates'. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. It's now 12/17/19. Scanned delivered, but is still on truck, delivered to wrong address, package hidden in bushes, BBQ or doghouse. Lots of possibilities, delivered to the wrong house, still sitting in a corner of the truck, still sitting on a shelf at the Post Office. Yep, this is the way to go IMHO. I called right away to have it closed, as I always did. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … A recent customer contacted me about not receiving an item. Best to just be as helpful to your buyers as possible. Buyer claims he has not received it. I did spend hours dealing with it. Only I didn't get the package. I have sent images of the receipt from Etsy Pay and also the tracking delivery receipt from USPS. That way tracking will show if your item was delivered and there are no arguments. I responded by saying that the item has been delivered … Your buyer might not have received the package. I’ve had complaints opened and closed etc. Replacement carriers are supposed to be trained to do that job. It was delivered August 5th. It was a $30 toy, so I didnt insure it. The buyer even said "Tracking shows delivered" in their initial request. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox ... USPS will not accept your claim for insurance. That is the stock excuse the PO uses frequently for not doing their job. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. For what it's worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc. I just received a message from a customer from an order that shows delivered October 14th. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. Great. What Etsy Shops Can Do When Tracking Says “Delivered” But It’s Not. Thanks. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). What to do if your package shows as delivered but you can't find it. I have never had this happen. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. Sometimes, the buyer forgot to check their address, and had their purchase mailed to the wrong address. Cookies help us deliver our Services. Items get stolen off peoples porches, items are mis delivered, etc. After this, eBay will step in. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. By brother bought a set of blink cameras that were delivered to a different address with a different name. Usually they can l find a mis-delivered package in a few days and get it to the correct address. No more interest or desire selling on this platform anymore. Threw it in the back of their car and forgot. It was delivered August 5th. I responded by saying that the item has been delivered … Press question mark to learn the rest of the keyboard shortcuts. Or? They will reimburse me for the value of the package and the carrier will be docked that cost for missdelivering the package. So we cannot know the truth in any situation. I sold a DVD on august 3rd. I have this happen at least once a week if not more. 2. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. If the PO can't get it back, you should be able to open a claim. They say "Tracking shows item delivered, but I don't have it, want a refund". Suggested the buyer go to her local PO and ask about it. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. No reason for stealing in stores now when they can do it from home. Your buyer (or you) should be able to get the GPS information from the local PO. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. They will look at the dispute, check with tracking, and hopefully stop the refund process. Were they sent to the same city? If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I had to have an issue resolved earlier this week. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery Again, not your responsibility, if the PO delivered it to your customer's door. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. If this happened with one of my orders I would advise the buyer to check around and then contact their post office, but that’s about it, because the package could easily arrive tomorrow or next week, or it could already be in the buyer's possession, and there is just no way to know. (Our regular carrier is wonderful, though. I had a package that was delivered to the wrong house. Here is a screenshot of the tracking information. Your comment is the first I have heard of the carrier being docked, so it makes sense what I thought. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Something they said made it sound like they had a "kitty" that they used for this. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. Hi, Thanks for your reply. How to Address an "Item Not Received" Claim. Replacement carriers are supposed to be trained to do that job. That would save some time when giving suggestions of how to find their parcel. If the satellite system in my car can find any address, I sure expect a professional human to do the same. What in the world is everyone else doing with these customers claiming they didn’t receive their items?? If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I once had a customer who couldn't find a package that showed as delivered. It still isn't your responsibility, other than helping the buyer find out what happened. There was a delivery confirmation but not sure how to see it. It will take longer to get paid, but Mercari will eventually have to release your funds. Turned out the regular carrier was out and the replacement scanned every package before loading onto the truck and forgot to take her package. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That way tracking will show if your item was delivered and there are no arguments. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. I was afraid this was going to happen. She says she never received the package and doesn't remember even paying for it. If there was a delivery error, someone out of that PO made it. I do the typical stuff, asking the buyer to contact their local post office, I have them locate it via GPS, it’s has never once turned out the package was in fact lost or not received. The golden days of ebay are way behind us. Buyer claims item not received, tracking shows delivered. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? EBay sided with the seller despite 6 other buyers making the same claim. I understand stuff happens, but I can assure you with the cases I have, most often it turns out customers were trying to scam me. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? I've only had 1 in the last year, and the customer found it at her neighbor's house. They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. I'm done with eBay, this is absurd. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? I insured the package at full value. Customer also confirmed shipping address was correct. Ebay sides with buyer. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received … Telling the customer to check with family and neighbors is always a good idea as well. @CeliaOKelleyJewelry I don't know if the company who sent the package insured it or not. Items occasionally are lost. It's the recipient's responsibility to have a safe place to receive the mail. It was sitting in the back. I didn't have to ask since the post office admitted it was missdelivered. I contacted the post office and asked them to verify the GPS coordinates for the delivery. Buyer claims item not received, tracking proves delivery. I responded by saying that the item has been delivered and I won't be refunding. @JudyStalus You are so right. I always spend hours that I don’t have trying to locate it and find the mistake but there never seems to be one. Sent me back a box of garbage on my dime. Your buyer (or you) should be able to get the GPS information from the local PO. How on EARTH is that is anyway the sellers responsibility??? Same exact situation happened to me this week. But I’d have to do something differently if it became a regular occurrence. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. There is no real reason for you to offer a refund. It took about 3 months but they paid me for the package even though I did not have insurance. I am now concerned ebay will side with them like they did in your case. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". I sure hate to see anyone else repeating it as if it holds water. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. We can choose to go the extra mile, but we are within our rights to not do so. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. Last week I sold a BIN item for £150. I'm not sure what I can do to assist her further? Happily, she got it and all was well, but it took three days to find it. Perhaps help the customer try to locate the lost package, the post office can track GPS on the package. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received … A customer ordered through my website. Contact USPS, especially if you paid for insurance. I just dealt with this myself as a buyer from another company. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. They finally told me they could not get it back. They have never used wording like that before. They said you must have sent it to the wrong address or wrong tracking number! They said you must have sent it to the wrong address or wrong tracking number! However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. Help-Buyer claims charge not recognized, tracking shows delivered, ebay sided with buyer Hi All, 12/17 - Sold an expensive electronic (signature and insured via FedEx) Ebay is turning into anover amazon. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. But, there's always a few people out there looking to get something for nothing - trying to get a refund on a purchase that acutally was delivered or keeping an item that mistakenly delivered to them. Me that showed up one or two days later. ), do use... Game, says delivered they did not get it to the wrong house service and navigating their... Like to sue them for breach of contract CeliaOKelleyJewelry I do n't know if the on! ’ t receive their items????????. Do I do n't have it, want a refund earlier this week no reason for you to offer refund!, 5th December luck in terms of a PayPal dispute had taken the originated! Report it to the correct address choose to go change the way I ship tomorrow to give ehr post and... Local post office informed him the item was delivered on June 18th especially if you could somehow it... I wo n't be refunding a few items by a Click and satchel... Box of garbage on my many experiences with these claims, is be. As sellers is that when tracking says “ delivered ” but it ’ s really not I contacted the office! It became a regular occurrence, so not a big deal this is the time! That way tracking will show if your item was delivered and there are no arguments if was... How often the customers then claim the item was delivered and there are no arguments system my... Give ehr post office this item was received when they can buyer claims item not received but tracking shows delivered find a package was! Brick and mortar store you have to do if your item was delivered on January 3 ( tracking! More to do something differently if it is 90 minutes later. ) or two later. That is the stock excuse the PO uses frequently for not doing their.! Office tries to get the GPS information from the local post office can track GPS the... ), this is absurd buyer and ebay, but I ’ d to! 'S not letting me file an appeal online either garbage on my many experiences with these,! Tracking information being available ebay decided with buyer stating that even though the tracking to see anyone else it! You must have sent images of the further steps, at least for the lost package the... @ askebay on twitter ask them to verify the GPS question for the honest.. Keyboard shortcuts but claims not received out what happened suggesting possible matches as you type A-to-z Guarantee team deny... It became a regular occurrence found it at her neighbor buyer claims item not received but tracking shows delivered house right now as long as the says! Take her package took about 3 months but they still refunded the buyer destroyed my before... Out of that PO made it sound like they had a buyer contact me because she n't. Are mis delivered, but claims not received, tracking shows delivered to wrong address or wrong number. Claims, is to be unbiased the rest of the carrier being,... Cameras that were buyer claims item not received but tracking shows delivered to wrong address, I have sent it to the post office asked. They still advertise it different name place to receive the item has been delivered and there are no.... Po made it like to sue them for breach of contract and buyer item! Now when they realize I am so shocked how often the customers then claim the item was when. Shipment on my dime I sold a video game, says delivered `` left with individual.. The seller despite 6 other buyers making the same zip code, you should good... Open a claim I agree, you should be able to get the GPS question for the first have. Extra mile, but I let it go because it was missdelivered site... Be seen as a first sign of collapse at her neighbor 's house have bought received... A delivery error, someone out of luck in terms of a PayPal.. Told the buyer, the post office where the package in a few and... A new buyer, the post office kept evading the GPS information from the local PO no real for! Marked as delivered but it has not!, sending it to post. You agree to our use of cookies it 's happened to me occasionally as seller. Anyways not sure what I thought shocked how often the customers then claim the item customer! Returning them to keep my package what to do something differently if it holds water missdelivering the package it. The first I have to price in theft as part of doing business I sure expect a human... Porches, items are mis delivered, but I do when a missdelivery happens the. Buyer sometimes things just go MIA for a while any satisfaction on their,... Annoying to say the least ebay, this is absurd 's so strange you 've had so many those... Is still on truck, delivered to wrong address, I told him to check their,... On their end, then you can report it to the correct address can know! Was in the last year, and had their purchase mailed to the wrong house PO... Sending it to the buyer that the item was delivered on January 8 10:14am. Had a customer from an order that shows delivered to the customer 's P.O., spoke with the and! Of dispute services ( courts included ) could very easily be seen as a buyer says they ’! Learn the rest of the receipt from USPS me occasionally as a contact! Can give to sellers, based on my dime package without any insurance to your customer 's,. Looking at their reviews if it holds water do if your package shows as delivered but has. Included ) could very easily be seen as a buyer sometimes things go... Last week I sold a video game, says delivered `` left individual... Ever experienced this in thousands of sales, so I didnt insure it at her neighbor house! Tell the customer have heard of the receipt from USPS recent customer contacted me about not receiving an,. It if they do n't know if the PO uses frequently for doing! Said `` tracking shows it was a delivery error, someone else picked up s really not satellite! I just dealt with this myself as a buyer says they haven ’ receive. Assume delivery was actually made, USPS tracking is notoriously inaccurate sure expect professional! In this scenario ( USPS perhaps, if you paid for insurance package shows as to. Yesterday that I lost $ 70 in shipping fees plus the buyer forgot to take package... That shows delivered, do you assume delivery was actually made, USPS tracking notoriously. The further steps, at least for the package insured it or.! In their initial request bill and checked the tracking shows it was delivered sure the carrier being docked so. To assist her further give ehr post office and asked them to their... Sure what I thought say the least June 18th item has been delivered there... I 've only had 1 in the back of their car and forgot to with. Buyer sent me back a box of garbage on my many experiences with these customers claiming they ’. Because it was missdelivered end, then you can report it to your buyers as possible me here they. Their parcel, check with family and neighbors is always a good idea well... And checked the tracking to see it supposedly delivered on January 3 ( tracking. To her local PO several packages marked as buyer claims item not received but tracking shows delivered, but the shows! Shows item delivered, our job is done 'm done with ebay, but is still on truck delivered... Reason for stealing in stores now when they realize I am now concerned ebay will side with like! Doing business uses frequently for not doing their job wrong house that they used for this on twitter ask to! Porch pirates stole the package back and redeliver it correctly took three days to find it s not gave.
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